Not resolved

I have been trying to reach customer service for two weeks. Each time I call, I'm given the run around or sent to an auto service.

I sent multiple emails (which have not been addressed.) I finally reached out to Time, Inc. and they tried to tell me that they were not affiliated with Magazine Outlet. IMO, they are a sub-contractor, so very MUCH affiliated with the group.

This company auto-renewed my subscription even though I was explicitly told from the beginning I would be allowed to choose to renew.

I was told in-person they would not auto-renew, and they have. The thing that really irritates me the most is only about half the magazines would even arrive in the mail.

Product or Service Mentioned: Magazine Outlet Customer Care.

Reason of review: Poor customer service.

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